Firstly, welcome to the new Grocery Run Help Centre.
Please type a question in the search box at the top of the page to get started, or browse the FAQ articles, to find the answers that best match your question. If you can’t find what you’re looking for, please feel free to get in contact with us.
- Online Form: Click on "Submit your request" below this article and follow the instructions. Our Team aims to response within 2 business days.
- Chat: For a fast response, click on the Live Chat icon located below, if the icon is green, it means we're ready to chat online.
- Phone: Call our Customer Service team on 1300-ACATCH (1300 222 824).
Please note: The Grocery Run Customer Service Team is available during the following times;
Monday - Friday: 9.00am - 9.00pm AEDT.
Weekends (and Victorian Public Holidays - excl. Christmas Day and Good Friday): 9.00am - 5:00pm AEDT.
We appreciate your patience whilst we get to your enquiry and will do everything we can to assist you as quickly as possible.