What happens if I am not home to receive delivery of my order?

There’s no need to worry if you‘re not at home to receive a delivery. The majority of our items are sent via a registered service provided by Australia Post called eParcel.

If you’re not at home, a card will be left by Australia Post with instructions on how to collect your goodies. This card/notification generally means that your parcel is waiting for you at a local post office.

You will need to present this card to the post office when you pick up your parcel, together with photo identification.

However, if you have a MyPost account with Australia Post, you can organise to have your order delivered to you at a time that more suits you.

Please note that fees may apply to certain MyPost Deliveries services you select. These fees will be clearly displayed on the website and you'll be given the opportunity to review and accept the fees before being charged. The fees are subject to change from time to time.

You can find out more about these features and fees here